Family Violence
October 3, 2023
Crime Prevention
Family violence support services

Family violence support services

If you are worried about unhealthy, abusive or violent behaviour in any of your relationships, these are some of the many services available to support you.

Safe steps

Phone: 1800 015 188 (toll free)


Crisis support, information and referral to safe accommodation (refuge) for women and children.

(7 days a week, 24 hours)

C, X


Phone: 1800 737 732 (toll free)

Confidential information, counselling and support service.

(7 days a week, 24 hours)

C, X

Women's Information and Referral Exchange

Phone: 1300 134 130 (cost of local call)

Free information, support and referrals for women.

(Monday to Friday: 9am to 5pm)

C, X, A

Kids Helpline

Phone: 1800 551 800 (toll free)

(7 days a week, 24 hours)

Free, private and confidential telephone and online counselling services for children and young people aged between 5 and 25.


Mensline Australia

Phone: 1300 789 978 (cost of local call)

Free and confidential counselling, information and support for men.

(7 days a week, 24 hours)



Phone: 1800 755 988 (toll free)

Free and confidential information, cultural support, and support services for women from migrant and refugee backgrounds, their families and communities.

(Monday to Friday, 9am to 5pm)



Phone: 1800 105 303

Culturally safe and accessible legal and support services for Aboriginal people.  

Monday to Friday: 9am to 5pm)


Men's Referral Service

Phone: 1300 766 491 (cost of local call)

Anonymous and confidential counselling, information and referral service for men taking responsibility for their violent behaviour.

(Monday to Friday: 8am to 9pm; Weekends: 10am to 3pm)

C, X

Orange Door

Support for anyone who is experiencing family violence, feels unsafe or afraid at home or in a relationship, needs extra help with the care and wellbeing of children and young people, or those who are using controlling or abusive behaviour at home or in a relationship.

(Monday to Friday: 9am to 5pm; closed public holidays)

Find your nearest Orange Door location


Legal Aid

Phone: 1300 792 387 (cost of local call)

Free legal information and advice to Victorians.

(Monday to Friday: 9am to 5pm; closed public holidays)


Women's Legal Service Victoria

Phone: 1800 133 302 (toll free) or (03) 8622 0600

Free legal support, advice and representation for women experiencing relationship breakdown and family violence. They also have financial counsellors and social workers.

(Monday to Friday: 9am to 5pm)


Get Police Assistance

For all emergencies and immediate Police assistance
Call: 000
To report non-urgent crimes or events 24 hours a day
Call: 131 444
To report information about a crime contact Crime Stoppers on
1800 333 000

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