Fraud, Scams & Online safety
October 2, 2023
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Beware of delivery scams

Beware of delivery scams

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If you receive an unexpected email or text message about a delivery issue – it’s mostly likely a scam. Don’t click on the link – just delete entire thing.

Be alert for scam text messages or emails claiming to be from Australia Post or other reputable parcel delivery companies, with a delivery update, eg: your deliveries have been held up, could not be delivered or require extra payment.

The scam messages ask you to click on a link to check tracking details, pay extra postage, reschedule the delivery or fix a delivery issue. Once clicked, the link will lead to a fake website which is designed to steal your personal and financial information.

Don't click on the link

Never click on links in unexpected messages and don’t reply to them. If it’s a text message message, just delete and block the number. If it’s an email, delete the email and report it as spam. 

Even if you’re expecting a package, don’t click on the link. Instead, check tracking or delivery information directly in your Australia Post MyPost account via their official website or secure app. 

If it’s another company, such as Sendle, a courier or Amazon, check tracking information directly with that business’s website or app using your account or the tracking number the seller provided. 

Spotting a delivery scam

Australia Post says it will never:

  • Call, text or email you asking for personal or financial information including password, credit card details or account information.
  • Call, text or email you to request payment.
  • Ask you to click on an email link to print off a label to redeem your package.

Australia Post also encourages all users create a MyPost account, use the AusPost app and have in-app-notifications enabled to receive legitimate updates about deliveries.

Other signs the message or email is a scam:

  • Spelling or grammar mistakes
  • Lack of personalisation.
  • Lack of detail about the delivery.
  • Unusual sense of urgency
  • Incorrect website or email address (check against a previous notification you’ve received from that company)

Get Police Assistance

For all emergencies and immediate Police assistance
Call: 000
To report non-urgent crimes or events 24 hours a day
Call: 131 444
To report information about a crime contact Crime Stoppers on
1800 333 000

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