Fraud, Scams & Online safety
October 2, 2023
Crime Prevention
Beware of delivery scams

Beware of delivery scams

If you receive an unexpected email or text message about a delivery issue – it’s mostly likely a scam. Don’t click on the link – just delete entire thing.

Be alert for scam text messages or emails claiming to be from Australia Post or other reputable parcel delivery companies, with a delivery update, eg: your deliveries have been held up, could not be delivered or require extra payment.

The scam messages ask you to click on a link to check tracking details, pay extra postage, reschedule the delivery or fix a delivery issue. Once clicked, the link will lead to a fake website which is designed to steal your personal and financial information.

Don't click on the link

Never click on links in unexpected messages and don’t reply to them. If it’s a text message message, just delete and block the number. If it’s an email, delete the email and report it as spam. 

Even if you’re expecting a package, don’t click on the link. Instead, check tracking or delivery information directly in your Australia Post MyPost account via their official website or secure app. 

If it’s another company, such as Sendle, a courier or Amazon, check tracking information directly with that business’s website or app using your account or the tracking number the seller provided. 

Spotting a delivery scam

Australia Post says it will never:

  • Call, text or email you asking for personal or financial information including password, credit card details or account information.
  • Call, text or email you to request payment.
  • Ask you to click on an email link to print off a label to redeem your package.

Australia Post also encourages all users create a MyPost account, use the AusPost app and have in-app-notifications enabled to receive legitimate updates about deliveries.

Other signs the message or email is a scam:

  • Spelling or grammar mistakes
  • Lack of personalisation.
  • Lack of detail about the delivery.
  • Unusual sense of urgency
  • Incorrect website or email address (check against a previous notification you’ve received from that company)

Get Police Assistance

For all emergencies and immediate Police assistance
Call: 000
To report non-urgent crimes or events 24 hours a day
Call: 131 444
To report information about a crime contact Crime Stoppers on
1800 333 000

Suggested reading just for you

Discover more Fraud, Scams & Online safety articles.

Is it really a once-in-a-lifetime opportunity?

You may have received a phone call or text message in the past offering a once-in-a-lifetime opportunity that can change your life. Offering a chance that you may never get […]
Read More

How to avoid PayID credit card fraud 

20% of all payments in Australia are done using PayID with one in four card payments in Australia being made with a mobile wallet. It is easy and convenient but […]
Read More

What is SSL?

It is a common term used when discussing cyber safety and it plays an important role to keep your data safe.
Read More

Keep up to date with our tips, news and events

Subscribe to our newsletter
Connect With Us

Neighbourhood Watch Victoria acknowledges the 38 mobs, the Traditional Custodians of the land on which we operate, live, and gather as employees and volunteers. We recognise their continuing connection to land, water and community and pay respect to Elders past, present and emerging.

At Neighbourhood Watch, we believe everyone has the right to feel safe and welcome. We are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation – in the work we do, the services we deliver and among our staff, volunteers, and the communities we work with.