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Stonnington City Council: Managing Conflict Through Negotiation

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Stonnington City Council: Managing Conflict Through Negotiation

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Stonnington City Council: Managing Conflict Through Negotiation

9th October, 2025 @ 12:00 pm - 1:00 pm

Discover how to manage customer conflict through negotiation in this interactive lunch and learn session.

Conflict Resolution Training and Consultancy will discuss the importance of preparation in dealing with difficult customers. This is vital for maintaining and maximising welfare in the workplace.

During this session, you will:

  • learn how to improve negotiating skills
  • improve complaint resolution skills and avoiding customer conflicts
  • help avoid unnecessary stress in the workplace
  • improve your own safety.

Free online lunch and learn event. Pre-booking required. Book now

This webinar is part of a free, five-part 'lunch and learn' series for small business in October as part of Community Safety Month. Discover other business events in the series.

Details

Organiser

  • Stonnington City Council
  • Phone 03 8290 1333

Venue

  • Online
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Neighbourhood Watch Victoria acknowledges the 38 mobs, the Traditional Custodians of the land on which we operate, live, and gather as employees and volunteers. We recognise their continuing connection to land, water and community and pay respect to Elders past, present and emerging.

At Neighbourhood Watch, we believe everyone has the right to feel safe and welcome. We are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation – in the work we do, the services we deliver and among our staff, volunteers, and the communities we work with.

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